TOSHIBA - Support Services Remote Monitoring Services

Products & Services


	Introduction

	Continuous Service Agreement (CSA)

	Training

	Toshiba Control Training Center (CTC)

	Technical Advisory Service

	Remote Monitoring Services

	Diagnosis on the Internet

	Risk-based Maintenance Service(RBM)

Site Search

Support Services

Service Menu of Remote Monitoring

Remote Monitoring:	Vibration Monitoring EHC/AVR Monitoring
Remote Diagnosis	EHC/AVR Remote Diagnosis
Diagnosis on the Internet:	Vibration, EHC/AVR
Inquiry Service
Periodical Report

EHC: Electro-Hydraulic Control
AVR: Automatic Voltage Regurator

Advantages of Technical Support by Remote Monitoring

	1.	Quick response in case of failure Since customers and Toshiba can share real-time information, Toshiba specialists in Japan can check the situation as if they were at the site.

	2.	Detection of potential failures in the early stage Remote diagnosis and online diagnosis realize high availability.

	3.	Periodical report Customers can check plant conditions periodically and plan effective maintenance schedules.

Remote Monitoring

Customers and Toshiba can share the information of viblation or process values.


-	Detection of potential failures in the early stage
-	Quick response in case of failure

High Reliability
Low Maintenance Cost

S-V; Rotation Speed Vs. Vibration Amplitude

Polar Diagram

Remote Diagnosis

Example of Status Display at Toshiba, Japan

Outline

-	Remote check and analysis of EHC status in case of failure
-	Customer's notice to Toshiba Service Center or automatic notice via Alarm Management System (AMS)
-	Quick and proper instructions from Toshiba Service Center for taking appropriate countermeasures