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FAQ

Q1
I would like to replace HDD installed in PC. What kind of Toshiba HDD can be installed to my PC as a replacement ?
A1
Toshiba HDDs are shipped to OEM customers as storage devises installed in customer's PC systems. Please ask the PC manufacturer what kind of HDD will operate properly in the system.
Consulting the PC manufacturer is recommended.

Q2
What is Toshiba's support system for its HDDs?
A2
Toshiba HDDs are sold to OEM customers (PC manufacturers, system integrators and add-on makers), not directly to end users.
We provide direct technical support only to our OEM customers.

Please contact the OEM customer(PC manufacturers, system integrators and add-on makers) or the vendor of our product if you have any technical inquiries.


Q3
I need a formatting tool of HDDs
A3
We are sorry but formatting tool for HDDs is not available for personal users.

Q4
I need a HDD driver.
A4
We are sorry but HDD driver is not available for personal users. Toshiba HDD installed in Windows PC system operates with a driver in Microsoft Windows.

Q5
I need a diagnosis tool of HDDs.
A5
We are sorry but diagnosis tool for HDD is not available for personal users.

Q6
I would like to know 2.5-type HDD Master/Slave Configration.
A6
Please see "Technology".

For repair or trouble-shooting or answers to questions on your products, please contact the PC manufacturer if the drive is built in PC, or to contact the add-on kit maker if you purchased it as an add-on kit.


Q7
My PC is not able to recognize all the available capacity of the upgraded HDD.
A7
Some old BIOS are unable to recognize the full capacity of a new larger HDD. We advise you to contact your PC manufacturer and get a new BIOS that supports your larger HDD.

Q8
I like to know rule of naming, MK****000.
A8
Beginning with "MA", "MB", "MH", "MJ"
How to Read Model Names

MA, MB, MH, MJBeginning with "MA", "MB", "MH", "MJ"


2.5-type models beginning with "MK"(including automotive model)
(ex.) MK4058GSX

2.5-type models beginning with "MK"(including automotive model)

2.5-type models beginning with "MQ"
(ex.) MQ01ABD100



1.8-type
(ex.) MK3233GSG

1.8-type


Q9
I like to buy HDD case ro HDD cable.
A9
We are sorry but not selling HDD case nor HDD cable.

Q10
I like to know about 1.8-type HDD connectors.
A10
Parallel ATA models of series number 08 or larger have all LIF connector.

Q11
I would like to know about Advanced Format.
A11
Please see "Technology"

Q12
I would like to know Master/Slave Configuration.
A12
The setup differs by models.
Please refer to the following.

Toshiba 2.5-inch HDD Master/Slave Configuration (PATA Interface)

Jumper Drive
No Jumper - Master Drive
C-D Jumper - Slave Drive
B-D Jumper LOW Master Drive
B-D Jumpe HIGH Slave Drive
Prohibit A-B Jumper - -
Prohibit A-C Jumper - -

Toshiba 2.5-inch HDD Master/Slave Configuration (PATA Interface)

note: Toshiba Sells our 2.5-type HDDs only to OEM customers. There are some models which have different configuration at the request of OEM customers