Case studies of Business Process Analysis and Improvement Consulting
Example 1 Manufacturing Industry: Operational Reforms for Business Domains and Designs
Outline
We proposed methods to increase efficiency, based on a case study of another company, for a client that could not link up its systems for orders receivable forecasts to the manufacturing process for its electric power equipment.
Issues
- Procurement, manufacturing, processing, and design information from the order forecasts of electric power equipment was disjointed and could not be linked.
- Cost management was done manually, and cost information could not be understood in real time.
Solutions
- From the sales estimates of electric power equipment, EBSS made the client more efficient by systematizing the process for arranging equipment and linking it with design information.
Outcome
- Design patterns were minimized due to the rapid understanding of business data.
- Variations, initial costs, and stock were reduced.
Example 2 Manufacturing Industry: Business Transformation Support for Key-Unit Manufacturing
Outline
Taking advantage of updates to core systems and changes in the market environment, EBSS lowered sales costs and reduced manufacturing and sales lead-time (to 1/6) by ploughing deep into local production for local consumption (linked manufacturing, sales, and technology), as well as established systems for expanding sales and reconstructed their SCM system. These reformations needed to be done by local personnel, so we provided human resources training and operational support.
Issues
- The client confirmed the as-is workflow after work analysis based on ERP implementation; however, everyone said different things and nobody could understand the whole picture.
- Non-standard work was standardized.
- Large volumes of data were saved on personal (local) computers rather than on a core system.
- The client had trouble considering the differences in how people think, which is rooted deep in their cultures and societies.
Solutions
- EBSS revamped the systems all at once by cataloguing products with similar uses, changing the system from built-to-order to assemble-to-order, and reconstructing the SCM according to customer needs.
- We interacted face-to-face to change the people's awareness in the following ways.
- We expanded the client's field of view without changing the scope of work.
- We reduced waiting and backtracking time by putting focus on everyone understanding the work that was both upstream and downstream from their jobs.
- We expanded the fields of view for individual work, as well as work within teams and work within the organization.
Outcome
- Sales expanded (double the sales in the following year and triple in the third year).
- The rate of inventory turnover improved.
Inquiries about our services and solutions
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